Zewa Coins Terms & Conditions

Zewa Coins are available to customers with a zewafeeds.com account. Coins are earned and spent only while you are signed in. Orders placed as a guest do not earn coins at the time, but can be claimed later (see “Guest orders” below).

Accounts belonging to Zewa Feeds staff do not earn coins automatically on their orders.

You earn 1 Zewa Coin for every full ₹50 of eligible product value on an order — the same as 2 coins for every ₹100. Part-amounts below ₹50 do not earn a coin, so an order with less than ₹50 of eligible product value earns nothing.

Eligible product value is what you actually pay for the products, excluding GST, after any coupon or promotional discount and after any coins you use on that order. Shipping, cash-on-delivery and other charges never earn coins, and you do not earn coins on the part of an order paid for with coins.

Some products may be excluded from earning or from redemption.

You can earn up to 1,000 coins per calendar month. An order that would take you past this limit earns only the coins up to it. We may agree a different limit with individual customers, such as trade buyers.

Coins are recorded as pending when your order is paid (online payment) or placed (cash on delivery). They unlock 7 days after your order is delivered, once the return window has closed. Pending coins cannot be spent.

For orders with more than ₹20,000 of eligible product value, coins unlock 21 days after delivery.

If an order is shipped but we receive no delivery update from the courier, it is reviewed after 21 days, and any pending coins on it unlock 7 days after that.

1 Zewa Coin = ₹1 off the amount you pay. You can use coins at checkout on online-payment and cash-on-delivery orders.

• You must use at least 10 coins on an order.
• Coins can cover up to 90% of the eligible product value of an order. The rest of the order, including shipping and any other charges, is paid by your chosen payment method.
• Coupons are applied first and coins second. Some promotional coupons cannot be combined with coins; while one of these is applied, the option to use coins is not shown at checkout.
• When you apply coins at checkout they are held for 30 minutes. If the order is not completed in that time, they are released back to your balance.
• Coins closest to their expiry date are always used first.
• Coins cannot be used while your balance is negative.

Coins expire 12 months after the date they are earned — the date your order was paid or placed, not the date the coins unlocked. Expired coins are removed from your balance and cannot be reinstated. Coins expiring soon are shown in your account under Zewa Coins.

Coins already applied to an order you are checking out are not removed by expiry while that order is being completed.

Your coin balance always ends up as if you had placed the order in its final form.

• Cancelled or undelivered orders: pending coins on the order are cancelled, and any coins you used on it are returned to your balance.
• Returns and refunds: coins earned on the returned products are removed, and coins you used on the returned products are returned to your balance.
• Coins are always returned as coins, never as cash. A cash refund covers only the amount you paid by your payment method.
• Returned coins keep their original expiry date. If that date has already passed, they are given a new expiry 30 days from the date they are returned.
• If coins earned on a returned order have already been spent, your balance may go below zero. Coins you earn later make up the shortfall first, and you cannot use coins until your balance is back above zero. Where a shortfall is larger than 50 coins, we will review the account.

If you place an order as a guest, you can claim its coins within 30 days of placing the order by creating an account, or signing in, with the same email address and verifying that email address. Each order can be claimed once.

Zewa Coins are for genuine personal and trade purchases. If three or more orders on your account are refused at delivery or returned to us undelivered within 90 days, earning coins is suspended on that account, and cash on delivery is unavailable on it until 90 days have passed since the first of those orders.

We may freeze a Zewa Coins balance while we look into suspected misuse, errors or fraud, and coins cannot be used while a balance is frozen. Where we find misuse, we may remove coins obtained through it or close the account’s participation in the programme.

We may award bonus coins at our discretion, for example as a goodwill gesture. Bonus coins can be used straight away and, unless we tell you otherwise when awarding them, expire 12 months after they are awarded.

Zewa Coins are a loyalty reward, not money. They have no cash value, cannot be exchanged for cash, earn no interest, and cannot be transferred, sold or combined between accounts. Coins are linked to your account and lapse if the account is closed.

We may change these terms or the programme’s rules, or end the programme, and will update this page when we do. The earning rules that apply to an order are the ones in force when it was placed. If we end the programme, we will give reasonable notice so you can use the coins you hold.

Your balance, pending coins and full coin history are in your account under Zewa Coins. For anything else, email info@zewafeeds.com with your order number.