Returns & Refunds

Damaged in transit. Packaging torn, crushed or wet on arrival.

Wrong item sent. You received a different product or pack size to the one ordered.

Defective product. Contents spoiled, contaminated or outside their best-before date on arrival.

Opened packs, unless the contents were defective. Change of mind once a consumable food product has been dispatched. Claims raised more than 3 days after delivery.

Email info@zewafeeds.com within 3 days of delivery with your order number and photographs of the item and its packaging.

Photographs matter: for transit damage they are usually all we need to approve a claim without asking you to return anything.

Approved claims are resolved by replacement or refund, whichever you prefer. Refunds are issued to the original payment method within 5–7 business days of approval. Your bank may take a further few days to show it.

Where an order is cancelled before dispatch, the full amount including any delivery charge is refunded.

Orders can be cancelled free of charge any time before dispatch. Contact us as soon as possible — once a parcel is with the courier we cannot recall it.